SAR
Art of Heritage works with retail stores and brands to ship to you. Your order will be packed and shipped to you directly from each partner.
1. RETURN POLICY
Returns must be shipped back within 14 days of the confirmed UPS delivery date
All returns are complimentary and shipped via UPS.
When item is Final Sale, it will be noted on the product page, in your Bag and in Checkout
Specified sale items
If otherwise stated on the product page
Each item must be returned new, unworn, with tags and in original condition. Our partners reserve the right to refuse the return of any merchandise that does not meet the return policy requirements.
We track the number of returns made by individual customers, and excessive returns will be flagged and potentially refused at our discretion.
2. RETURNING AN ORDER
Within the return window, obtain a complimentary return label in the following ways:
Use a label if it is included in your package
If you have an account and are eligible for a return, generate a label from your Order History page
Contact Customer Service:
- Email: marketing@artofheritage.com.sa
- Phone: +966 11 465 0029 ext. 227
- +966 55 443 2848
- +966 55 443 6280
Each order needs to be returned to the shipping vendor. Pack up your order(s) and adhere the appropriate shipping label. The shipping label will include the vendor's name.
Within the return window, drop off the package at an authorized UPS location. If you would like assistance with a UPS pickup, please contact Customer Service.
You will receive an email notification once your return has been received and approved.
Once your return is received and approved, you will receive a refund less any shipping costs, in five (5) to ten (10) business days, depending on your bank or credit card.
3. REFUND POLICY
Art of Heritage will credit your refund to the original payment method.
Depending on your bank, you will see the refund five (5) to ten (10) business days after our partner receives the return.
4. EXCHANGING AN ORDER
Art of Heritage does not formally offer exchanges. You need to return the unwanted item, and purchase the item you want.
However, Customer Service handles exchanges on a case-by-case basis.
For any questions or concerns on returns or exchanges, contact Customer Service.
- Email: marketing@artofheritage.com.sa
- Phone: +966 11 465 0029 ext. 227
- +966 55 443 2848
- +966 55 443 6280